I can't login into my OpenCCC account even though I reset the password and retrieved the the account

I can't login into my OpenCCC account even though I reset the password and retrieved the the account. It keeps on saying,"We could not find that username/password. Please ensure you are entering your OpenCCC systemwide account credentials. Try again... ". When I attempted to make a new account, it says it already exists. The phone number provided does not work.


  • TeeTee
    edited May 26
    Hi Diane, 

    I imported your question here into our helpdesk ticket system so that I can better assist you with your username and password. I have sent you an email with my direct contact number and office hours. When you get a chance, call me so that I can help you with your account. Thank You.
  • I can not get into my account, my ID number is 0135428

  • Hi Lhollie428,

    Which account is it that you are not able to login. The OpenCCC account or your student portal account?

  • i am also not able to login We could not find that username/password

  • Hi Veer,

    When you have a moment, please call our helpdesk at 1-877-247-4836 so that we can help you with your correct username and password to sign in.

  • Hi, I am having the same issue. I did a password reset, and still can't get in. It is saying, "We could not find that username/password".

  • Hey i am trying to create and openCCC account but it says i already have, but i don't remember making one and when i try to get "my account back'' it tells me that I'll receive an email to reset my password and all but it never sends an email so what can i do to create my account?

  • Hi Benjie,

    Usually when OpenCCC says that you already have an account, chances are you actually have an account that you created a while back. The password reset link will only be sent to the email that you created the account with. So if you created your account with an old email, the password was sent to that email and not your new email. If you are still needing help with recovering your account username and password, please call our 24/7 helpdesk at 1-877-247-4836. Thank You.

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